Does your End of Tenancy Clean meet my letting agent's standards?

Yes. We specialise in meeting the rigorous requirements of London's major letting agents.

Our leadership team includes former professionals from some of the UK's largest real estate services firms, which has allowed us to create a comprehensive inventory-grade 40-point checklist that covers everything from inside the oven to behind appliances.

Do I need to be home for the clean?

No. Many of our clients are busy with the end of tenancy process or at work. We are happy to coordinate key collection with your letting agent or you can provide secure access details.

That said, if you prefer to be at home during the service, you are more than welcome to stay. We'll handle the cleaning, work around you, and notify you as soon as the job is complete.

Why should I choose your trust and security network?

We don't just provide cleaning; we manage a network of trusted maintenance professionals, including plumbers and painters/decorators.

We know that inviting contractors into your home requires trust, which is why we only partner with fully insured and vetted professionals who meet our strict quality and safety standards. When you book through us, you are guaranteed the same level of security and peace of mind as our core cleaning team. With all of Serra's services, our quality assurance team oversees the arrival and final inspection.

What happens if something gets damaged?

While we treat your home with the utmost care, we are fully insured to give you complete peace of mind. In the unlikely event of any damage, we have a clear, transparent protocol to resolve it quickly.

Do you bring your own cleaning supplies and equipment?

Yes, we use high-performance, professional-grade cleaning supplies as standard to ensure the deep-clean finish required to pass rigorous inventory inspections.

However, we know that environmental impact matters to our clients. If you prefer, you can opt for our eco-friendly cleaning kit — a collection of high-efficacy, plant-based products designed to deliver excellent results while being kinder to the planet. Please let us know your preference when booking.

What end-to-end process can I expect from your service?

We believe in complete transparency and attention to detail for all of our cleaning and maintenance services and therefore follow the below process:

1. Tailored Consultation: A complimentary on-site consultation where one of our specialists assesses your property to determine the most effective service package for your specific needs.

2. Expert Supervision: Our quality assurance team oversees the arrival and final inspection of your clean.

3. Guaranteed Quality: We ensure every task is completed to our exacting standards, in line with our 40-Point Checklist, providing you with peace of mind and a spotless finish.

How does your booking and cancellation process work?

Please contact us through our home page. We require a deposit to confirm your appointment, which allows us to dedicate the necessary time and staff to your property.

We understand that plans change, but we kindly ask for at least 24 hours' notice for any cancellations. Please note that for cancellations made within this 24-hour window, the deposit is retained to cover the reserved booking slot.

However, we understand that moving can be unpredictable. Therefore, if you need to reschedule an End of Tenancy Clean rather than cancel entirely, please let us know as soon as possible and we will do our best to move your deposit to a new, mutually convenient date.